Player Wellbeing & Safety

Responsible Gaming
at gk99 — Your Wellbeing
Comes First

gk99 is committed to providing a safe, fair, and enjoyable experience for every player in Bangladesh. This page explains the tools, policies, and support resources available to help you keep gambling fun — and within your limits.

21+ Age Verification
Self-Exclusion Tools
Session Time Limits
Deposit Limit Controls
24/7 Support
21+

Strictly 21 and Above Only

Access to all gk99 games, betting markets, and casino products is restricted to individuals who are 21 years of age or older. Age verification is a mandatory step during account registration and before any withdrawal is processed. If you are under 21, do not register or attempt to use the gk99 platform.

Player Wellbeing First

Every feature on gk99 is designed with player safety in mind. We monitor gameplay patterns and reach out proactively if we detect signs of problematic behaviour.

Full Control in Your Hands

Set your own deposit, loss, and session time limits directly from your gk99 account settings. Limits take effect immediately and can only be lowered — not raised — instantly.

Self-Exclusion Available

Need a longer break? gk99 offers short-term time-outs and permanent self-exclusion options. Your request is processed within two hours, 24 hours a day, 7 days a week.

No Unsolicited Promotions

Players who have activated a cooling-off period or self-exclusion will not receive any promotional communications from gk99 during that period — guaranteed.

Secure & Fair Platform

All games on gk99 use certified random number generators to ensure fair outcomes. No game result can be influenced by previous sessions or player deposit amounts.

24/7 Dedicated Support

Our support team is available around the clock to assist with responsible gaming queries, limit changes, self-exclusion requests, and any other player welfare concern.

1 Our Commitment to Responsible Gaming

At gk99, responsible gaming is not a compliance checkbox — it is a core part of how we build and operate our platform. We believe that gambling should be an entertaining leisure activity, and we are committed to making sure it stays that way for every player who chooses gk99 as their platform of choice in Bangladesh.

We invest continuously in tools, staff training, and monitoring systems that help identify players who may be developing difficulties with gambling. When our systems flag unusual activity — such as extended uninterrupted sessions, rapidly escalating bet sizes, or repeated failed withdrawal requests — our team follows a structured outreach process to check in with the player and offer support options.

gk99 is transparent about the risks associated with gambling. We do not use deceptive design patterns, misleading promotional language, or exploitative mechanics. We display clear information about odds, return-to-player percentages, and house edges so that every player can make informed decisions about their gameplay.

Gambling is intended as entertainment for adults. The expected long-term outcome of gambling is a financial loss. Never gamble with money you cannot afford to lose, and never gamble as a way to recover previous losses.

2 Age Restriction — 21+ Only

gk99 strictly prohibits access to its platform by anyone under the age of 21. This is a firm policy with zero exceptions. The minimum age for gambling on gk99 is 21 years, in line with responsible gaming best practices for the Bangladesh market.

Age verification is conducted as a mandatory step during the account registration process. Players are required to submit a valid government-issued identity document — such as a National Identity Card (NID) or passport — before they can complete their first withdrawal. Accounts where the identity documents reveal that the player is under 21 are permanently closed immediately, and any deposited funds are returned to the originating payment method.

How Age Verification Works at gk99

  • 1
    Registration During sign-up, players provide their date of birth. The platform validates that the stated age meets the 21+ requirement before the account is created.
  • 2
    Document Submission Before processing any withdrawal, players must submit a copy of their NID, passport, or other accepted government-issued ID for manual review by the gk99 KYC team.
  • 3
    KYC Review The KYC team reviews the submitted documents and verifies that the player's age meets the 21+ threshold. Documents that do not meet this requirement trigger immediate account closure.
  • 4
    Ongoing Monitoring Even after initial verification, gk99 may request updated documentation if account activity raises questions about the verified identity or age of the player.

3 Responsible Gaming Tools

gk99 provides a comprehensive suite of responsible gaming tools that are accessible directly from your account settings panel. These tools put you in control of how, when, and how much you play — at all times.

Deposit Limits

Set a maximum deposit amount on a daily, weekly, or monthly basis. Once your chosen limit is reached, further deposits are blocked until the limit period resets. Limits can be lowered at any time and take effect immediately. Raising a limit requires a 24-hour cooling-off period before it comes into force.

Loss Limits

Define the maximum amount you are comfortable losing within a daily, weekly, or monthly period. Once your loss limit is reached, your account is automatically restricted from placing further bets for the remainder of that period. This helps prevent chasing losses.

Session Time Limits

Set a maximum duration for each individual gaming session. When your chosen time limit is reached, gk99 will display a clear on-screen warning and prompt you to take a break. You can also enable automatic session logout after a set period of inactivity.

Time-Out / Cooling Off

Take a structured break from gambling for a defined period — 24 hours, 48 hours, 7 days, or 30 days. During a time-out period, your account is restricted from deposits and gameplay. You can still withdraw any available balance. No promotional communications will be sent during a time-out.

Self-Exclusion

Request a long-term or permanent self-exclusion from gk99. Self-exclusion periods start at 6 months and can extend to 1 year, 5 years, or permanently. During self-exclusion, your account is fully closed, deposits are blocked, and all marketing is ceased. See Section 5 for the full self-exclusion process.

Reality Check Reminders

Enable periodic pop-up notifications that display how long you have been playing in the current session and a summary of your net wins or losses. Reality checks are available at 15-minute, 30-minute, or 60-minute intervals and serve as a factual checkpoint during extended sessions.

All responsible gaming tools are available free of charge to every registered gk99 player. To activate or modify any tool, log in to your gk99 account and navigate to Account Settings > Responsible Gaming. Alternatively, contact support at [email protected] and the team will configure the settings on your behalf within two hours.

4 Recognising Problem Gambling

Problem gambling affects a small but significant proportion of people who gamble. Recognising the warning signs early — both in yourself and in people close to you — is the most effective way to prevent gambling from becoming a serious personal, financial, or psychological problem.

The following checklist covers common indicators associated with problem gambling. If you can honestly answer "yes" to three or more of these questions, we strongly encourage you to contact the gk99 support team or activate a self-exclusion period while you reflect on your gambling habits.

Problem Gambling Self-Assessment

Do you find yourself gambling for longer than you originally intended?
Have you tried to cut down or stop gambling but found it difficult to do so?
Do you feel restless, irritable, or anxious when you are not gambling?
Do you gamble to escape stress, anxiety, depression, or other negative feelings?
Do you chase your losses — that is, do you return to gambling to try to win back money you have lost?
Have you lied to family members, friends, or colleagues about how much time or money you spend gambling?
Have you borrowed money, sold personal items, or used savings earmarked for essential expenses in order to fund gambling?
Has gambling negatively affected your relationships, your performance at work or school, or your mental or physical health?
Do you think about gambling excessively, such as planning your next session, reliving past sessions, or calculating how much you could win?
Has a family member or close friend expressed concern about your gambling habits?
Answering yes to any of the above does not mean you are a bad person. Problem gambling is a recognised condition that responds well to early intervention. Please reach out — to gk99 support, a trusted person in your life, or a mental health professional. You do not have to manage this alone.

5 Self-Exclusion

Self-exclusion is a formal, structured commitment to stop gambling on gk99 for a defined period of time. It is the most powerful responsible gaming tool available and is intended for players who feel that their gambling has become, or is in danger of becoming, out of control.

gk99 takes all self-exclusion requests with the utmost seriousness. Once a self-exclusion is activated, it cannot be reversed until the chosen exclusion period has expired. This is intentional — the purpose of self-exclusion is to provide a firm commitment mechanism that cannot be undone in a moment of impulse.

How to Request Self-Exclusion

  • 1
    Contact Support Send an email to [email protected] with the subject line "Self-Exclusion Request". Include your registered email address and your chosen exclusion period (6 months, 1 year, 5 years, or permanent).
  • 2
    Identity Verification The support agent will verify your identity using your registered account details before processing the exclusion. This prevents accidental or unauthorised activation of self-exclusion by a third party.
  • 3
    Account Restriction Applied Within two hours of your request being confirmed, your gk99 account will be restricted. You will not be able to log in, deposit, or place bets. Any balance in your account at the time of exclusion will remain available for withdrawal.
  • 4
    Marketing Opt-Out All promotional communications — including bonus offers, event notifications, and seasonal promotions — will cease immediately. Your contact details will be flagged to prevent accidental re-marketing during the exclusion period.
  • 5
    Expiry and Reinstatement Once your chosen exclusion period expires, your account will not be automatically reopened. You must contact support and explicitly confirm that you wish to resume access. A mandatory 24-hour reflection period applies before any reinstatement request is acted upon.
If you self-exclude from gk99, we strongly recommend also self-excluding from all other gambling platforms you use. gk99 self-exclusion applies only to the gk99.bar platform. It does not automatically extend to other gambling operators.

6 Deposit Limits

One of the most effective ways to keep gambling within your budget is to set a hard limit on how much you can deposit within a given time period. gk99's deposit limit system is designed to be easy to set, immediately effective when lowering limits, and deliberately slower to reverse when raising them.

Available Limit Periods

  • Daily Deposit Limit: The maximum total amount you can deposit across all payment methods within a single calendar day (midnight to midnight, Bangladesh Standard Time).
  • Weekly Deposit Limit: The maximum total amount you can deposit within a rolling seven-day period.
  • Monthly Deposit Limit: The maximum total amount you can deposit within a rolling thirty-day period.

Key Rules

  • Limits can be expressed in Bangladeshi Taka (৳) and apply across all payment methods — bKash, Nagad, Rocket, Upay, bank transfer, and card.
  • Lowering a deposit limit takes effect immediately with no delay.
  • Raising a deposit limit requires a minimum 24-hour waiting period before the new, higher limit becomes active. This cooling-off window is intentional and cannot be waived.
  • If you set multiple period limits (e.g., both a daily and a weekly limit), the most restrictive limit in effect at any given time governs your deposit capability.
  • Deposit limit requests submitted via the support team are processed within two hours.
There is no minimum deposit limit — you can set any amount as your cap. Setting a limit of ৳0 will effectively block all deposits, functioning similarly to a time-out without requiring full account restriction.

7 Time-Out & Cooling-Off Periods

A time-out is a short-to-medium-term break from gambling on gk99. Unlike full self-exclusion, a time-out is designed for players who want to pause their activity for a defined period without permanently closing their account. It is an effective option for players who feel they need a reset without committing to a lengthy exclusion.

Time-Out Duration Options

  • 24 Hours: A one-day break — useful if you have had an unexpectedly long session and want to step back before returning.
  • 48 Hours: A two-day break — good for a weekend pause or a short mental reset after a losing run.
  • 7 Days: A one-week break — suitable for players who want a structured weekly pause as part of a responsible gaming routine.
  • 30 Days: A one-month break — recommended for players who are noticing early warning signs but are not ready to commit to full self-exclusion.

What Happens During a Time-Out

  • Your account is restricted from new deposits and all gameplay — casino games, sports betting, slots, and live dealer tables.
  • Any existing balance in your account remains intact and is available for withdrawal at any time during the time-out period.
  • All promotional communications are paused for the duration of the time-out.
  • Session-based login is disabled — you cannot log in to browse games or check open bets on restricted markets.
  • The time-out cannot be cancelled early. Once activated, it runs for its full stated duration before account access is restored.
To activate a time-out, go to Account Settings > Responsible Gaming > Time-Out, or contact the gk99 support team at [email protected]. Time-outs are processed within two hours of your request being confirmed.

8 Getting Support

If you feel that gambling is becoming a problem for you or someone close to you, please do not wait to seek help. Early intervention is far more effective than addressing a fully developed problem, and reaching out is a sign of strength — not weakness.

gk99's support team is available 24 hours a day, 7 days a week, all year round. Our responsible gaming specialists are trained to handle sensitive conversations with empathy, discretion, and confidentiality. All contacts regarding responsible gaming concerns are treated with the highest level of privacy.

Email Support

Send your responsible gaming query or self-exclusion request to our dedicated support team. All responsible gaming emails are escalated to a senior agent and responded to within two hours.

[email protected]

Support Hours

Available 24 hours a day, 7 days a week, including all public holidays in Bangladesh. No waiting periods for responsible gaming requests — these are always treated as priority contacts.

24/7 — Bangladesh Standard Time (UTC+6)
Talking to Someone You Trust: If you are not ready to contact gk99 directly, consider speaking to a trusted family member, close friend, or community leader. In Bangladesh, mental health awareness is growing, and there are trained counsellors available through hospitals and community health centres in Dhaka, Chittagong, Sylhet, and other major cities. Your wellbeing matters more than any game outcome.

9 Protecting Minors

gk99 has zero tolerance for underage gambling. The platform is designed exclusively for adults aged 21 and above, and we take every practical step to prevent minors from accessing gambling content. However, we also recognise that parents and guardians have a key role to play in ensuring that children cannot access gambling platforms through shared devices or accounts.

Guidance for Parents and Guardians

  • Never share your gk99 account credentials — username, password, or PIN — with anyone, including family members who are under 21.
  • Log out of your gk99 account fully after each session on shared computers, tablets, or mobile devices.
  • Use device-level parental control software to block access to gambling websites on devices used by children. Popular parental control tools for Android and iOS devices are available free of charge.
  • If you use bKash, Nagad, or Rocket as your deposit method, ensure that your mobile wallet app is protected with a PIN or biometric lock that minors cannot access.
  • Keep your gk99 account statements and transaction history private. Do not leave deposit confirmations or betting history visible on shared screens.

Reporting Suspected Underage Access

If you have reason to believe that a minor has accessed or is attempting to access a gk99 account — whether their own or another person's — please report this immediately to [email protected]. Include as much detail as possible. gk99 investigates all such reports within two hours and will take immediate account action where underage access is confirmed.

Any account found to be registered to, or actively used by, a person under the age of 21 will be immediately and permanently closed. All funds will be returned to the verified payment source and the case will be logged in our compliance records. There are no exceptions to this policy.

10 Safer Play Tips

Responsible gambling is not only about crisis intervention — it is about building habits from the start that keep gambling enjoyable and contained. The following practical tips are designed for all gk99 players, whether you are new to the platform or a long-standing member.

Set a Budget Before You Play

Decide the maximum amount you are comfortable spending before you start your session. Treat this amount as the cost of entertainment — not an investment. Once it is gone, stop for the day.

Never Chase Losses

One of the most damaging gambling behaviours is increasing bet sizes in an attempt to recover previous losses. Losses are part of gambling — accept them and walk away when your session budget is reached.

Take Regular Breaks

Step away from the screen every 30 to 60 minutes. Use the reality check feature to remind you of the time elapsed and your net position. Breaks help you maintain perspective and make clearer decisions.

Do Not Gamble Under Stress

Avoid gambling when you are emotionally upset, tired, under the influence of substances, or under significant financial pressure. Decisions made in these states are rarely sound and can lead to regret.

Understand the Odds

Every game on gk99 has a built-in house edge. Over the long term, the expected outcome of gambling is a net loss. Gambling should be treated as entertainment spending — like buying a cinema ticket — not as a source of income.

Keep Balance in Your Life

Make sure gambling does not crowd out other enjoyable activities — time with family, physical exercise, socialising with friends, celebrating Eid or Pohela Boishakh, pursuing hobbies. A balanced lifestyle is the best safeguard against problem gambling.

Remember: Gambling at gk99 is meant to be fun. The moment it stops feeling like entertainment and starts feeling like a burden, obligation, or escape, it is time to use one of the tools on this page or reach out to our support team. We are here for you — not just when you win, but whenever you need us.
Explore gk99 Safely

Enjoy the Platform — Within Your Limits

Now that you are familiar with gk99's responsible gaming framework, explore the platform with confidence. Our tools are always available to keep your experience safe, enjoyable, and within your control.

gk99 Casino Cricket Betting Slots FAQ

21+ only. Please play responsibly. Gambling can be addictive.